A: We like to give all the time you deserve to diagnose the problem with your appliance properly. In order to do this, we must give you a "window" because we don't know how long the appointment before yours will take. We hate to give you a specific time and then not be able to honor our commitment.
Q2: Is it worth it to fix the old machine or should we just purchase a new one?
A: This is a very good question, and is asked quite often. Unfortunately the answer is not clear cut. If your appliance is several years old, chances are it was made better than most of the new ones available (including major brands). In most cases, since you know it has been a good appliance, it pays to fix it; especially if a new appliance costs considerably more than a repair. Additionally, many times there are reasons why your appliance stopped working and our trained technicians can point these things out so that repairs will be required less frequently.
Q3: Can you provide us with an estimate for the repair over the phone?
A: Unfortunately there are usually up to a dozen different reasons why the same symptoms occur. Without being able to diagnose the appliance, using our knowledge, experience and test equipment, all we can do is guess. Many companies will quote an approximate price over the phone (usually low enough to attract your attention). When their people arrive, you find out that the price is far more than they quoted you over the phone.
Q4: What if the appliance breaks down or doesn't work properly after you repair it?
A: Before our technicians leave your premises, they will attempt to go over all functions of the appliance to have you make sure that it is working properly. Even by doing that, occasionally the appliance will cease to work again. Rest assured that we will make our return visit to you a top priority and you will receive service before the next customers. PLEASE NOTE, ALL REPAIRS (UNLESS OTHERWISE INDICATED ON YOUR RECEIPT) ARE FULLY WARRANTED, BOTH PARTS AND LABOR FOR A FULL 90 DAYS. Many other companies provide only 30 days labor and 90 days parts.
Q5: Do you provide nighttime or weekend service?
A: Most of our technicians are family people and like to spend evenings and weekends with their families. These highly trained technicians work hard during normal business hours and do not want to make a mistake because they are tired. There is, however, evening and Saturday service available at a slight additional charge in order to provide an incentive to the technicians. If we are not opened when you call, please leave a voice mail, and our service will alert a manager on duty as to your request and you will get a call back.